![]() ![]() ![]() The new policy was announced by HP’s Mary McCoy, whose title is listed as Vice President, HP Servers – Support Technology Services. Previously, that firmware upgrade was available to anyone, regardless of the server's warranty status or whether it was under a support agreement. Here's an example of what customers see when they visit the HP Support Center: Or else.īeginning this month, HP is restricting access to firmware updates and service packs for its entire ProLiant server line, a product category that spans a wide range of products, from low-cost small business servers like the ProLiant MicroServer (starting price $359) all the way up to enterprise-class boxes that cost tens of thousands of dollars. If you own an HP server, be prepared to keep your support agreement up to date. February 9, 2014: Updated to include additional details of IBM and Cisco server update policies.
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